PRIVACY POLICY

Parcel Punks (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data transparently and securely. This policy explains how we collect, use, and safeguard your information when you use our courier and freight services in the UK.

1. Who We Are

Parcel Punks is a courier and freight service designed for SMEs across the UK. We provide shipping solutions through our website and platform. For the purposes of data protection law, we are the “data controller” of the personal information we collect.

2. Information We Collect

We may collect and process the following personal data:

  • Contact details: name, email address, phone number, and business address.

  • Account information: login credentials and account preferences.

  • Shipping details: sender and recipient names, delivery addresses, and parcel information.

  • Payment information: billing details (we do not store card details; payments are processed securely by third-party providers).

  • Website usage data: IP address, browser type, and information on how you use our site (via cookies and analytics tools).

3. How We Use Your Information

We use your information to:

  • Provide and manage our courier and freight services.

  • Process orders, payments, and deliveries.

  • Communicate with you about bookings, service updates, and support.

  • Improve our website, services, and customer experience.

  • Comply with legal and regulatory requirements.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: to fulfil our service agreement with you.

  • Legitimate interests: to improve our services and communicate relevant updates.

  • Legal obligation: to meet regulatory or tax requirements.

  • Consent: where you have opted in to receive marketing communications (you may withdraw consent at any time).

5. Sharing Your Information

We only share your personal data with:

  • Courier and logistics partners, to fulfil your shipments.

  • Payment providers, for secure processing of transactions.

  • IT and analytics providers, to operate and improve our website.

  • Regulators or legal authorities, where required by law.

We do not sell your personal data.

6. Data Retention

We retain your information only for as long as necessary to provide our services and meet legal obligations (typically up to 7 years for financial records).

7. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict certain types of processing.

  • Withdraw consent for marketing communications.

  • Request data portability.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise these rights, contact us at [insert email address].

8. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

9. Cookies

We use cookies to improve website functionality and user experience. For details, see our Cookie Policy [link to be added].

10. Contact Us

If you have questions about this policy or how we handle your data, you can contact us at:
Parcel Punks
Email: hello@parcelpunks.com
Phone: 020 3098 2784