FAQs

How does Parcel Punks save me money on shipping?

We give you access to exclusive discounted rates from major carriers like DHL, UPS, FedEx, and TNT rates usually reserved for high-volume enterprise shippers. You can book, track, and manage everything in one easy portal, with no hidden costs and no minimum volume commitment.

Do I need separate accounts with each courier?

No - that’s the beauty of it. With Parcel Punks, you use one login to access all carriers through our platform. You also receive one invoice from us, regardless of how many shipments you make or which carriers you use.


Can you help with international shipping and customs?

Yes. We specialise in both domestic and international shipments - including parcels, air freight, and sea freight. We also help you navigate paperwork and customs requirements so your shipments move smoothly across borders.

Do you offer support if something goes wrong with a shipment?

Absolutely. You’ll have a dedicated UK-based account manager and support team who know your business. Whether it’s a delay, tracking issue, or question about rates — we’re here to resolve it quickly.


Is there a contract or long-term commitment?

No contracts, no catch. You simply use our service when it works for you. Many clients choose to make us their main shipping partner because of the savings, simplicity, and service - but you’re free to use it as much or as little as you like.


Can you handle urgent, same-day, or large freight shipments?

Yes. Alongside regular parcel deliveries, we can arrange same-day couriers, palletised freight, air cargo, and sea
freight - both for imports and exports. Whatever your shipping needs, we can help.